Insurance

  • Conditions to apply:

    • Insurance must be indicated on a per waybill basis.
    • Parcels must be packaged to withstand the normal rigours of transportation. It is the responsibility of the merchant to ensure that parcels are packed according to the specifications of the Courier. If the Courier finds the parcel to be insufficiently packaged and conclude that damage was caused due to this reason, they have the right to deny the insurance claim.
    • Clients must be able to prove, with reasonable satisfaction of the carrier, that the article has been lost or damaged and that such damage was caused by the carrier.
    • JAC LOGISTICS will not take any liability when shipping parcels that weigh more than 30kg, may that be volumetric weight or actual weight. JAC LOGISTICS has the right to deny collecting a parcel if the weight is over and above 30kg.

     

    Cost relating to insurance:

    • If the value insured is above R100.01 and less than R2,500.00, then a fixed R12.50 per waybill will be charged.
    • If the value insured is above R2,500.01 and less than R5,000.00, then a fixed R25.00 per waybill will be charged.
    • If the value insured is above R5,000.01 and less than R10,000.00, then a fixed R60.50 per waybill will be charged.
    • The value insured is limited to a maximum of R10,000.00. This means that if the value insured is more than R10,000.00, insurance on that item will not be allowed.
    • The value insured is only for the direct cost of the replacement of the goods and does not include any indirect or consequential damages.
     
     

    Products that cannot be insured or for which liability will not be accepted:

    It is advised that you contact the courier before you insure a parcel, in order to confirm that the type of product is insurable. The list specifying all of these are - currency; negotiable instruments; jewellery; gemstones; wrought or unwrought metals; antiques; works of art; securities; drugs; weapons; living animals or plants; refrigerated/perishable goods; household and personal effects; second hand goods, cigarettes, tobacco and tobacco products; and any valuable documents; glass or glass product.

  • How to claim:

    • Any claim for loss or damage to a parcel shipped with Internet Express must be lodged within 24-48 hours with the JAC LOGISCTICS Support Team. In order for the claim to be valid, it is also required that the packaging of the damaged parcel be retained.
    • All required documentation from the Courier must be completed as per their terms and conditions. This will be conveyed to merchants as soon as a claim is lodged.
    • Any supporting documentation that the merchant can give is helpful, including photos (if possible), as well as an invoice of the cost value of the goods (not to be made out to Internet Express, but simply to show the replacement cost).
    • The merchant is required to submit all documentation within 5 business days from receiving the documentation. If documents are not received within this period, the claim(s) will be forfeited.
    • The Courier will then submit the claim to their relevant insurer and provide the merchant with feedback.
    • Please note that the turnaround time for credit from the Courier is around 12-18 weeks, if approved.